Prohibited content
- Child sexual abuse or exploitation, including any suggestion or promotion of it.
- Violence, abuse, threats, or encouragement of harm against any person.
- Self-harm or suicide content, including instructions or encouragement.
- Harassment, bullying, hate, blackmail, or sharing private information without consent.
- Fake or abusive accounts used to harm other users or the platform.
- Any AI-generated or AI-modified content (including audio, image, or video, such as "deepfake" techniques) that depicts a real, identifiable person in a non-consensual sexual, abusive, or degrading manner, or that impersonates their identity, or that misleads viewers about their actual statements, actions, or real identity, is absolutely and unconditionally prohibited, regardless of whether any label or disclosure marking is present. Any exception permitting a "clear label" disclosing the content's synthetic nature is strictly limited to obvious artistic, satirical, or parody works that do not target the abuse of a real person, the malicious impersonation of their identity, or misleading the audience about who they really are. Tapylapy reserves the absolute right to remove any such content immediately and without prior notice, and to take any action it deems appropriate against the publishing account (including immediate or permanent suspension), regardless of the use of in-app AI tools for legitimate purposes such as video editing or cover generation. Tapylapy is committed to making reasonable efforts to review and remove such content promptly once it becomes aware of it through the reporting system, without this constituting a commitment to proactively detect every instance.
How we handle reports
We provide reporting tools across chats, accounts, comments, live streams, and user profiles.
If content published on Tapylapy is about you (such as impersonation or AI-generated/deepfake content) and you don't have an account on the platform, you can submit a report directly, without needing to sign in or create an account, via our public report form.
We aim to review important reports as quickly as possible, typically within 24 to 48 hours, with faster action for urgent safety threats or CSAE-related content. Some complex cases may take additional time.
This system also serves as Tapylapy's mechanism for reporting illegal content under the UK Online Safety Act 2023 (overseen by Ofcom): a report arrives through any in-app reporting tool or our public report form, is reviewed by our safety team to check whether the content violates applicable law — not only our own policies — and, once a violation is confirmed, is removed or access to it is disabled as swiftly as possible within the timelines described above, with relevant authorities notified where the law requires it.
A comment may be automatically and temporarily hidden if the number of reports against it exceeds a certain threshold, pending review by our team; the comment's author may submit an objection if they believe the hiding was unwarranted through our support channels, and Tapylapy retains the final decision on whether to restore the comment or permanently delete it.
Actions we may take
- Remove violating content.
- Temporarily or permanently restrict or suspend accounts.
- Limit access to comments, chats, live streams, or visibility features.
- Block abusive users and reduce the possibility of repeated abuse.
- Cooperate with competent authorities when there is a real safety risk or serious legal violation.
- The duration of a restriction on an account's ability to comment may range from days to years, or be permanent, depending on the severity and recurrence of the violation, at Tapylapy's sole discretion.
- Tapylapy has the right to end any live stream immediately, or restrict an account's ability to start new live streams for a specified period or permanently, if the stream violates this policy or the Terms of Use, without prior notice and regardless of any earnings or gifts expected from that stream.
Any restriction or suspension resulting from a violation that is not classified as a "serious violation" under the definition set out in the Terms of Use is corrective or temporary in nature, and does not become a permanent or long-term restriction unless the same violation recurs after a prior warning was given, or it is reclassified as a serious violation under that definition.
A user affected by a content restriction, suspension, or ban decision under this section may submit a review request through the support channels described in the Contact section below; such requests are evaluated at Tapylapy's sole discretion, with no commitment to a response timeframe or to changing the original decision.
When you submit an appeal against an account ban, we may request additional images to verify your identity (such as a multi-angle selfie and an identity document) to support the review decision. Once a final decision on the appeal is issued (approval or rejection), these photos are immediately archived and become unavailable through routine review tools, remaining in access-restricted secure storage solely for legal defense purposes for one year from the decision date, after which they and their record are permanently and automatically deleted. Retention of this evidence during that period, and of any other records related to ban or restriction decisions, is governed by the exceptions described in our Account Deletion Policy regarding data that may be retained after account deletion for legal and defense purposes; this evidence is not automatically deleted simply because your account is deleted, for as long as it remains within this retention period.
To make the various review and appeal mechanisms described across our policies easier to find: a full account ban can be reviewed via the in-app ban screen, content restriction decisions via a review request as described above, and eligibility or financial freeze decisions via the Payments & Coins Policy or the Anti-Money Laundering Policy, as applicable.
Safety in interactions
Chats, audio/video calls, comments, and live streams must not be used for abuse, threats, harassment, blackmail, violent content, or targeting children.
Your private messages are confidential and protected, and we do not proactively monitor them. However, when a conversation is reported, only the reported portion is made available to our safety team for review, under our Privacy Policy.
Calls are not recorded or stored by us; if you experience abuse during a call, you can block the user immediately from the call screen or their profile, then report the incident inside the app once the call ends so our safety team can review it.
Users can report or block others directly inside the app. Reports are reviewed based on severity and urgency.
The "Incognito" feature (available to some VIP subscribers) hides your name and photo from the audience only while it is active in comments or live streams; your real identity remains known internally to Tapylapy for compliance, enforcement, and legal cooperation purposes, and all conduct rules and this Safety Policy's reporting rules apply to you without any exception or immunity. Misusing this feature for harassment or policy violations subjects you to the same penalties as any other violation, including permanent removal of this feature regardless of your VIP subscription status.
Blocking another user immediately cuts off all direct interaction between you (messages, following, and the visibility of each party's posts to the other) in both directions, without notifying the blocked party; we retain a record of the block relationship for as long as either account remains active, for purposes of enforcing the block itself.
Reporting steps inside Tapylapy
- Open the profile, comment, chat, or live stream that contains the violation.
- Tap the report button or the options menu.
- Select the correct reason: abuse, harassment, violence, self-harm, or child safety.
- Submit the report. Our safety team will review it, typically within 24 to 48 hours, or sooner for urgent cases.