This page explains how to delete your Tapylapy account and the data associated with it.
Responsible entity: The Tapylapy app and website are owned and operated by SULTAN X LTD, a company registered in England, United Kingdom, company number 17198402, London, United Kingdom. Last updated: 2026-09-24.
How to delete your account inside the app
You can delete your account directly inside the Tapylapy app by following these steps:
Open the Tapylapy app.
Sign in to your account.
Go to your profile page.
Tap Edit Profile.
Open the Delete Account section.
Complete the confirmation step and agree to the deletion.
Tap the Delete Account button to confirm your request.
Include your username or the email address linked to your account — this is only an initial step to identify the account in question.
Deletion will not be carried out simply upon receipt of this email. Because account deletion is a final action that cannot be undone, and because a username or email address alone is information someone other than you may be able to find out, before executing any final deletion our support team will send a verification code to your registered email address on your account, and the request will not be processed or executed until you confirm that code yourself. If the code cannot be confirmed, or your registered email address can no longer be reached, we may decline the request or require additional proof of account ownership, solely to protect account holders against identity impersonation.
What data is deleted
Once your account deletion is confirmed, the following data is permanently deleted from our operating systems:
The account itself and profile information such as name, username, and profile photo.
Photos, videos, and posts you uploaded.
Your private messages in chats and conversations.
Comments, likes, follows, and reports linked to your account.
Any other data directly linked to your account (usage preferences, device data, interaction history).
We retain your data only for as long as your account actually exists on the platform. After deletion is confirmed, this data is permanently deleted, except in the following cases:
Limited technical backups may persist for a short period not exceeding 30 days before being permanently purged.
Identity-verification and financial transaction records (if any) related to coin top-ups, gifts, or reward requests are retained for the period required by applicable anti-money-laundering law (5 years — see our AML/KYC Policy) even after account deletion.
Evidence related to serious violations (such as child sexual abuse/exploitation material, CSAE) is retained for as long as necessary to cooperate with the relevant law enforcement authorities, in line with our legal obligations described in our Safety Policy.
Biometric photos (such as a multi-angle selfie and an identity document) submitted as part of an appeal against an account ban, archived and no longer viewable once a final decision on the appeal is issued, retained for one year from that date for Tapylapy's own legal defense purposes and then automatically deleted, per our Safety Policy.
If a report has been filed naming you as the reported party, we may retain a limited identity snapshot (username, name, account creation date) for our own trust-and-safety records, for up to 3 years after the report is closed, then automatically deleted — the report itself (reason, status, and date) remains in our internal records without this personal snapshot.
If you have unused coin balance or unwithdrawn rewards, you must use or withdraw them (where withdrawal is available) before confirming account deletion; permanently deleting your account — whether initiated by you or resulting from a permanent suspension or ban by the platform for a serious violation that later leads to account deletion — forfeits your right to any remaining balance or rewards, except where applicable law requires otherwise. When your account is deleted as a result of a permanent ban or suspension for a serious violation of the Terms of Service or our policies, this takes effect immediately, with no advance notice period, and any coin balance or unwithdrawn rewards present in your account at the time of deletion are forfeited without cash compensation and with no possibility of recovery, consistent with the Termination for a Violation clause in our Terms of Service. You may still submit an appeal of the ban decision itself (not of the balance's fate) through the channels described in our Safety Policy. However, a successful appeal — i.e., reversal of the ban decision itself and reinstatement of the account — does not automatically restore any coin balance or rewards previously forfeited as described above; the fate of the balance is an entirely separate matter from the ban itself, and restoring it, in whole or in part, remains solely at Tapylapy's own discretion, depending on the circumstances of each case, with no obligation or vested right for the user to such restoration.
Request processing time
Account deletion requests are usually processed within a reasonable period after account ownership is verified. Some data may take additional time to be removed from backups or technical logs.
This differs from the scenario where Tapylapy discontinues the Service entirely, which under our Terms of Service requires at least 30 days' advance notice. Your own voluntary deletion of your account is your personal decision and is carried out as soon as account ownership is verified, with no advance notice period, whereas a full Service shutdown is a decision made by Tapylapy itself and carries an obligation to notify users in advance; this difference is intentional, since the two scenarios are fundamentally different in terms of who makes the decision.
